from the article: Web-shop entrepreneurs generally overlook success factors during the expansion process of applying cross-border trade, resulting in failure or even high financial losses. The solution to this issue may be a decision supporting model, that supports SME web-shop entrepreneurs in their cross border decision-making. Thuiswinkel.org, the industry organisation for web-shops in The Netherlands, actively supports the cross-border information requirements of these entrepreneurs by supporting knowledge on the marketing factors that influence the cross-border decision. This research focusses on identifying a decision supporting model answering the question: How does the supply chain as factor relate to other decisive factors used by web-shop entrepreneurs in their cross-border trade-expansion decision? The model has been developed through three research steps: semi-unstructured interviews to find the first indication for decision factors, literature research to develop contours of a decision supporting model, and an online survey to test the initial model found. To determine a weight to the factors, the KANO-model is used from a customer satisfaction viewpoint. The conceptual model shows that ‘supply chain partner(s)’, is a necessary basic factor to consider during the cross-border trade-expansion decision. However, customer satisfaction as operational logistics service determines the success of the cross-border trade-expansion.
Professionalisering van sociaal werk spreekt je misschien minder aan dan loverboys, armoede of een nieuwe methode voor werken met gezinnen met meerdere problemen. Toch zijn er goede redenen om je met professionalisering bezig te houden. Dit artikel is gebaseerd op het nieuwe boek over professionaliseren in het sociaal werk. De auteurs geven argumenten waarom het belangrijk is en welke niveaus en factoren een rol spelen bij professionalisering.
MULTIFILE
