Purpose. Psychological contracts (PC) capture employees’ mental schema of the exchange agreement between themselves and their organizations, through which they make sense of their daily work environment (Rousseau, 2001). PCs are not only influenced by (large) organizational changes (Freese et al., 2011), but also by small day-to-day occurrences which indicate change (Conway & Briner, 2002). This makes the PC an ongoing, dynamic process (Conway & Briner, 2005). To capture this dynamism, Rousseau and colleagues (2018) developed a phase-based model in which a disruption (i.e., a deviation from what was originally promised) generates a transition from the status quo to either the renegotiation or repair phase with the objective of restoring the balance in the exchange agreement. Although disruption is placed at the heart of their model, the model does not explain how small day-to-day occurrences can lead up to this transition. However greater knowledge about the process underlying disruptions would offer alternative tools to manage the early warning signals of employee-employer relationships potentially spiraling out of control, and minimize the negative attitudinal and behavioral consequences of said disruptions (see Zhao et al., 2007). The aim of our study is to unpack the black box of “disruptions”. In doing so, we extend ex-ante propositions that PC should be investigated as a dynamic process by demonstrating the pivotal role that interconnectedness of triggers (selected stimuli prompting attention to the PC terms; Wiechers et al., 2019) plays as an idiosyncratic driver of contract dynamics. We do this by highlighting the critical role of social comparison in this process and by capturing the duration of the effect of triggers. Theoretical Background. Recent work has theorized the processual nature of the cognition of PC breach. From employees’ perspective, interconnected triggers impact the PC and build up pressure in the employment relationship (Wiechers et al., 2019). To understand how triggers influence each other and alter perceptions of the degree to which an organization has fulfilled its obligations, we adopt appraisal (Moors et al., 2013) and sensemaking (Sandberg & Tsoukas, 2015) theories as conceptual frameworks. First, a trigger will activate mental schema and perceived connectedness with previous triggers will lead to negative emotions. Following this, because an individual’s PC is created through interactions with multiple actors (Coyle-Shapiro & Conway, 2004), a trigger will direct attention to the situation of referent others and any unfavorable social comparison results in negative emotions (Weiss et al., 1999), and also leads to self- or other-attributions (Costa & Neves, 2017). Therefore, we hypothesized that the relationship between initial triggers and their impact on PC to be mediated by: connectedness of triggers, self- and other attributions, negative emotions, and expected recurrence of triggers. Design. Hypotheses were tested among a sample of 117 university lecturers in a quantitative daily diary study over six weeks (response rate = 76.21%; n=2172). Results. The findings delineate the micro-processes that precede the perceived impact on PC, shaped by appraisals of multiple triggers in comparison to referent others, attributions, and most importantly, appraisal of the interconnectedness of these triggers. Moreover, the lingering effects of the impact of triggers on the PC seems to last for approximately 11 days. A duration that is much longer than the specific isolated moment in which a trigger is sensed. This provides evidence that disruptions can build up over a long period of time, supporting the notion that interconnected triggers strain the employment relationship, exacerbate the impact of each new trigger on the PC, causing the shift to either the renegotiation or repair phase. Limitations. Although our time-based daily diary studies capture triggers fairly quickly, fixed once-per-day assessments may still involve a kind of retrospective ratings of situations that happened during the day. Therefore, future research studies may use a direct report at the moment the trigger is delivered—at unpredictable times—which moreover avoids an expectancy effects that may occur where participants know the timing of the fixed scheduled reports (Conner & Lehman, 2012). Research/Practical Implications. Our findings indicate that (1) interconnectedness of past triggers causes employees to experience more negative emotions, which in turn heightens their sensitivity to future triggers, and (2) PC breach develops over time because triggers are “sticky” (readily perceivable as interconnected cause of the lingering effect). These insights allow managers to actively build and repair a PC with their employees, even in turbulent changing contexts. Because PC breach is a consequence of the escalation of connected (negative) triggers, managers must be aware of such issues and use strategies to deescalate the cumulative effect.
The different contributions made to this edited book illustrate that the study of psychological contracts has offered critical scholarly and practical insights into the functional and dysfunctional aspects of the employment relationship for several decades. However, as with other fields of research, it behooves the psychological contract field to pause periodically, take stock, explore gaps, and identify new research streams to maintain and expand its impact upon scholarship and practice. An edited book like this offers a good opportunity to see how far we have come with the psychological contract and where the challenges lie ahead. In the chapter, the authors identify and develop three key areas that promise to enrich psychological contract research: 1) time; 2) social context; and 3) the changing nature of work. For each of these key areas, they formulate promising future research questions.
This paper takes a process perspective in exploring the influence of social interaction on the dynamics of psychological contracting throughout organizational change. Although social interaction is a key focus in social exchange theory, this aspect is largely overlooked in the current psychological contract literature. In this qualitative study, we adopt a retrospective design, asking change recipients to recollect events over time in the context of digital transformation in Dutch travel organizations. Our data reveal a sequence of different kinds of social interactions over the course of a change process, from collective-focused interactions (i.e., kindness and sharing) in stable contracts to transactional interactions (i.e., “what is in it for me”) following psychological contract disruption, to relational interactions (i.e., vigilance about equity in social exchange) in psychological contract repair, and to a final return to resonance and alignment with others and a return to psychological contract maintenance. Our results suggest that social interactions play a more potent role in the dynamics of psychological contracting than is currently recognized in the literature. Finally, we discuss a number of implications for dynamic models of psychological contracting.
Het psychologische contract is een ingewikkeld onderdeel van werkrelaties waarbij het gaat om onuitgesproken verwachtingen tussen werknemer en werkgever. Het naleven van dit contract is essentieel voor betrokken en productieve medewerkers. In dit project wordt het psychologische contract onderzocht tijdens de digitale transitie in publieke organisaties.Doel Tijdens dit onderzoek willen wij: Meer inzicht in de psychologische contracten van ambtenaars; Inzicht in de invloed van digitale transitie op psychologische contracten; Interventies ontwikkelen gebaseerd op de gedragingen van ambtenaren tijdens de digitale transitie. Resultaten De verwachte opbrengsten zijn: Wetenschappelijke opbrengsten: minimaal vier artikelen, presentaties op conferenties en proefschrift. Praktijkgerichte opbrengsten: White papers, workshops en directe doorwerking in het onderwijs. Looptijd 01 oktober 2022 - 01 oktober 2026 Aanpak Dit onderzoek begint met een systematische literatuurstudie naar de combinatie psychologische contracten, publieke sector en digitale transitie. Dit wordt gevolgd door een kwalitatieve studie en een dagboekstudie. Het onderzoek komt samen in een actie onderzoek leidend tot interventies.
Het psychologische contract is een ingewikkeld onderdeel van werkrelaties waarbij het gaat om onuitgesproken verwachtingen tussen werknemer en werkgever. Het naleven van dit contract is essentieel voor betrokken en productieve medewerkers. In dit project wordt het psychologische contract onderzocht tijdens de digitale transitie in publieke organisaties.
