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The anatomy of a personal service

Digitalization enables public organizations to personalize their services, tuning them to the specific situation, abilities, and preferences of the citizens. At the same time, digital services can be experienced as being less personal than face-to-face contact by citizens. The large existing volume of academic literature on personalization mainly represents the service provider perspective. In contrast, in this paper we investigate what makes citizens experience a service as personal. The result are eight dimensions that capture the full range of individual experiences and expectations that citizens expressed in focus groups. These dimensions can serve as a framework for public sector organizations to explore the expectations of citizens of their own services and identify the areas in which they can improve the personal experiences they offer.

Personal and social recent history in fragments of him

History of mathematics in Dutch teacher training

In most teacher training programs for Dutch mathematics teachers, history of mathematics is a required part of the curriculum. The courses provide historical background knowledge of certain mathematical developments to the students. This knowledge could also affect prospective teachers’ views on the nature of mathematics and the pedagogical choices they make for their classrooms. These effects have been examined in a small qualitative research project with two different groups of students from a teacher-training program in Amsterdam. The results are discussed in this paper and can be useful in describing and evaluating the relation between knowledge of history of mathematics and classroom activities.

Connecting past, present and future

Using the past to orientate on the present and the future can be seen as one of history’s main contributions to educating future citizens of democratic societies. This thesis defines and explores aims and methods that may support teachers and students in making meaningful connections between the past, the present and the future in history class. Measurements with the Relevance of History Measurement Scale (RHMS), which was specifically developed for the purpose of this thesis, revealed that this type of history teaching positively affects students’ views on the relevance of history. This is an important outcome, because young students in particular have difficulty seeing the benefits of studying the past. Enabling them to see the relevance of history may be an important means to stimulate their motivation and engagement, because students’ appreciation of the value of school subjects is key to their commitment in school work.

Promoting genealogy and local history collections using social media in Uganda

Academic libraries collect process and preserve and provide access to unique collections insupport of teaching, learning and research. Digitisation of local history collections has beenundertaken as a way to preserving fragile materials and promoting access. On the other hadsocial networking tools provide new ways of providing access to various collections to awider audience. The purpose of the study was to explore how local history collections arepromoted using social media in Uganda. An environmental scan of cultural heritageinstitutions in Uganda with a social media initiative was conducted. A case study of HistoryIn Progress Uganda project is reported in the paper. The project is chosen based on the levelof activity and ability to provide different approaches and practices in using social mediaplatforms. Findings revealed varying levels of activity. Nevertheless, there still existchallenges of promoting access to local history collections. The paper offers insights into thenature and scope of activity in promoting local history collections in Uganda.

Bain, R.B. (1999). ‘They Thought the World Was flat?’ Applying the Principles of How People Learn in Teaching High School History

In dit artikel past Bain de principes van „How People Learn‟ toe in het geschiedenisonderwijs. Het boek „How People Learn‟, voor het eerst uitgegeven in 1999, is het resultaat van een onderzoek naar de stand van zaken op het gebied van leren en onderwijzen in de Verenigde Staten door wetenschappers uit verschillende disciplines. Het boek stelt dat het onderwijzen van geschiedenis gericht moet zijn op het aanleren van een andere denkmethode dan die studenten van nature geneigd zijn te gebruiken. Een goed hulpmiddel hierbij is het zelf onderzoek doen. Hervormers hebben betoogd dat historisch onderzoek een onderdeel van het geschiedenisonderwijs moet zijn. Docenten zien dit vaak als iets marginaals of als een vervanging voor traditioneel onderwijs. Bain beroept zich op zijn 25 jarige onderwijservaring en komt in dit stuk met een andere benadering: binnen het traditionele curriculum en de traditionele pedagogiek/didactiek plaatst hij het doen van onderzoek centraal in het onderwijs. Hij laat zien hoe hij traditionele thema’s en onderwerpen opwerpt als historische problemen en laat deze door zijn studenten bestuderen. Dit artikel geeft suggesties aan docenten op welke manieren zij historisch gereedschap kunnen ontwerpen om studenten te helpen geschiedenis te leren binnen het bestaande curriculum. Bain geeft ook aan op welke manier je lessen en tekstboeken kunt gebruiken als steun voor studenten bij het omgaan van historische problemen en bij het historisch redeneren.