Due to the need to present information in a fast and attractive way, organizations are eager to use information visualisations. This study explores the collision between the different experts involved in the production of these visualisations using the model of trading zones supplemented with the learning mechanisms found in the boundary crossing literature. Results show that that there is not one single good solution to effective interdisciplinary cooperation in the field of information visualisation. Rather, all four types of cooperation that we distinguish – enforced, dominated, fractionated, and attuned – might work well, as long as they are adapted to the situation and the participants accept the constraints of the specific cooperation type they are engaged in. In any case the involved experts and initiators have to understand and incorporate approaches that enhance the cocreative, iterative nature of the production process. In surveying the different forms of collaboration we detect two major forms of trading zones: the one that encompasses the collaboration between an external client and a designer (external trading zone) and the trading zones within an organization between content producer and designer (internal trading zone). Both mechanisms of identifying each other’s expertise and coordinating the different tasks in the production process seem beneficial for the production process.
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Over the past forty years, the use of process models in practice has grown extensively. Until twenty years ago, remarkably little was known about the factors that contribute to the human understandability of process models in practice. Since then, research has, indeed, been conducted on this important topic, by e.g. creating guidelines. Unfortunately, the suggested modelling guidelines often fail to achieve the desired effects, because they are not tied to actual experimental findings. The need arises for knowledge on what kind of visualisation of process models is perceived as understandable, in order to improve the understanding of different stakeholders. Therefore the objective of this study is to answer the question: How can process models be visually enhanced so that they facilitate a common understanding by different stakeholders? Consequently, five subresearch questions (SRQ) will be discussed, covering three studies. By combining social psychology and process models we can work towards a more human-centred and empirical-based solution to enhance the understanding of process models by the different stakeholders with visualisation.
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