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CURE+ Baseline study: City of Tartu, Estonia

Smart city pilot projects, scaling up or fading out?

In many cities, pilot projects are set up to test or develop new technologies that improve sustainability, urban quality of life or urban services (often labelled as “smart city” projects). Typically, these projects are supported by the municipality, funded by subsidies, and run in partnerships. Many projects however die after the pilot stage, and never scale up. Policymakers on all levels consider this as a challenge and search for solutions. In this paper, we analyse the process of upscaling, focusing on smart city projects in which several partners –with different missions, agenda’s and incentives- join up. First, we review the extant literature on upscaling from development studies, business studies, and the transition management literature. Based on insights from these literatures, we identify three types of upscaling: roll-out, expansion and replication, each with their own dynamics, context sensitivity and scaling barriers. We illustrate the typology with recent smart city projects in Amsterdam. Based on desk research and in-depth interviews with a number of project stakeholders and partners of the Amsterdam Smart City platform, we analyse three projects in depth, in order to illustrate the challenges of different upscaling types. i) Energy Atlas, an EU-funded open data project in which the grid company, utilities and local government set up a detailed online platform showing real-time energy use on the level of the building block; ii) Climate Street, a project that intended to make an entire urban high street sustainable, involving a large number of stakeholders, and iii) Ikringloop, an application that helps to recycle or to re-use waste. Each of the projects faced great complexities in the upscaling process, albeit to a varying degree. The paper ends with conclusions and recommendations on pilot projects and partnership governance, and adds new reflections to the debates on upscaling.

Development of talented university students

Balancing exploration and exploitation in sustainable urban innovation

The potential of technological innovation to address urban sustainability has been widely acknowledged over the last decade. Across cities globally, local governments have engaged in partnership arrangements with the private sector to initiate pilot projects for urban innovation, typically co-funded by innovation subsidies. A recurring challenge however is how to scale up successful projects and generate more impact. Drawing on the business and management literature, we introduce the concept of organizational ambidexterity to provide a novel theoretical perspective on sustainable urban innovations. We examine how to align exploration (i.e., test and experiment with digital technologies, products, platforms, and services) with exploitation (i.e., reaping the financial benefits from digital technologies by bringing products, platforms, and services to the market), rooted in the literature on smart cities. We conclude that the concept of ambidexterity, as elaborated in the business and management literature and practiced by firms, can be translated to the city policy domain, provided that upscaling or exploitation in a smart city context also includes the translation of insights from urban experiments, successful or not, into new routines, regulations, protocols, and stakeholder/citizen engagement methods.

Motivations of global Millennial travelers.

Contract Automation: Experiences from Dutch Legal Practice

Organizations in legal practice, under pressure to do “more for less,” are searching for ways to automate legal work, to improve efficiency of legal service delivery. Automated drafting of contracts (or: contract automation) is one of the areas where technology is—partly—replacing legal professionals. In Dutch legal practice, the number of organizations that are actively deploying contract automation is still relatively small, but growing. This chapter looks at experiences with contract automation of organizations from various sectors in Dutch legal practice. Contract automation can improve legal service delivery to consumers and SMEs, as well as contracting processes within organizations. Several organizations report positive results. However, successfully implementing contract automation, especially for internal use within organizations, is not simple. Tight budgets, resistance to change and poor integration with other software are some of the problems that organizations may encounter. Generally, human and organizational factors are often at least as important as the technological aspects. Successful implementation of contract automation requires design thinking, a proactive approach and process-oriented (legal) professionals. Regardless of these difficulties, the use of contract automation software in Dutch legal practice can be expected to increase, due to several factors. The number of organizations that are offering contracts (and other legal documents) online to SMEs and consumers has grown rapidly over the last years. Contract automation is not only offered to consumers and SMEs by commercial parties, but also by branch organizations, as a service to their members. Consumers and SMEs will become used to these self-help solutions for legal matters. Legal publishers are also increasing the offering of automated contracts and other legal documents. In addition, law firms and consultants are promoting the use of contract automation within client organizations. Finally, many corporate organizations are increasingly exchanging experiences on improving legal operations and the use of Legal Tech, including contract automation. Eventually, increased use of contract automation may drive further harmonization of contracts within sectors and facilitate other technological applications, such as the automated analysis of contracts.