Amsterdam Airport Schiphol has faced capacity constraints, particularly during peak periods. At the security screening checkpoint, this is due to the growing number of passengers and a shortage of security staff. To improve operating performance, there is a need to integrate newer technologies that improve passing times. This research presents a discrete event simulation (DES) model for the inclusion of a shoe scanner at the security screening checkpoint at Amsterdam Airport Schiphol. Simulation is a frequently used method to assess the influence of process changes, which, however, has not been applied for the inclusion of shoe scanners in airport security screenings yet. The simulation model can be used to assess the implementation and potential benefits of an optical shoe scanner, which is expected to lead to significant improvements in passenger throughput and a decrease in the time a passenger spends during the security screening, which could lead to improved passenger satisfaction. By leveraging DES as a tool for analysis, this study provides valuable insights for airport authorities and stakeholders aiming to optimize security screening operations and enhance passenger satisfaction.
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