Stakeholders must purposely reflect on the suitability of process models for designing tourism experience systems. Specific characteristics of these models relate to developing tourism experience systems as integral parts of wider socio-technical systems. Choices made in crafting such models need to address three reflexivity mechanisms: problem, stakeholder and method definition. We systematically evaluate application of these mechanisms in a living lab experiment, by developing evaluation episodes using the framework for evaluation in design science research. We outline (i) the development of these evaluation episodes and (ii) how executing them influenced the process and outcomes of co-crafting the process model. We highlight both the benefits of and an approach to incorporate reflexivity in developing process models for designing tourism experience systems.
SmartCulTour will propose and validate innovative interventions directed at sustainable cultural tourism that supports the development of European regions rich of tangible and intangible cultural assets.The project will focus on:. Concepts: By developing new definitions of (sustainable) cultural tourism, cultural tourism destinations, sustainable development, and resilience;• Measurement: By identifying and testing a framework of sustainability and resilience indicators and a Decision Support System for measuring and monitoring cultural tourism and its impacts;• Procedure: By testing and presenting innovative and creative tools for stakeholder engagement, particularly art-based methods, a serious game and service design;• Outcome: By recognizing state-of-the-art and innovative cultural tourism interventions through existing case studies and by trialling specific interventions within six community-led Living Labs.Partners:KU Leuven (Belgium), University of Split (Croatia), MODUL University Vienna (Austria), University of Lapland (Finland), Ca’Foscari Università di Venezia (Italy), UNESCO (France), CIHEAM-IAMZ (Spain), Toerisme Vlaanderen (Belgium), Quantitas (Italy)
