Companies rely on robustness and resilience to cope with disruptions. Through the lens of Organization Information Processing Theory, the study examines how employee empowerment, technology and trust can be organized, to improve supply chain robustness and resilience, through data analytical capability, data driven culture, and supply chain visibility. The study findings showed that empowering employees with technological tools had a positive effect on data driven culture through data analytic capability, and on supply chain visibility. Technology contributed to supply chain visibility. Trust in suppliers had a marginally significant direct effect on robustness and a significant direct effect on resilience.
Digital transformation has been recognized for its potential to contribute to sustainability goals. It requires companies to develop their Data Analytic Capability (DAC), defined as their ability to manage and analyze data effectively. Despite the governmental efforts to promote digitalization, there seems to be a knowledge gap on how to proceed, with 37% of Dutch SMEs reporting a lack of knowledge, and 33% reporting a lack of support in developing DAC. While extensive attention has been given to the technological aspects of DAC, the people, process, and organizational culture aspects are as important, requiring a comprehensive approach and thus a bundling of knowledge from different expertise. Therefore, the objective of this KIEM proposal is to identify organizational enablers and inhibitors of DAC through a series of interviews and case studies, and use these to formulate a preliminary roadmap to DAC.
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