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Safety at Work

In this document, we provide the methodological background for the Safety atWork project. This document combines several project deliverables as defined inthe overall project plan: validation techniques and methods (D5.1.1), performanceindicators for safety at work (D5.1.2), personal protection equipment methods(D2.1.2), situational awareness methods (D3.1.2), and persuasive technology methods(D4.1.2).

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Smart industrial safety and worker health:

Onze leef- en werkomgeving heeft invloed op onze gezondheid, maar het nauwkeurig bepalen van persoonlijke blootstelling aan verschillende milieufactoren blijft een uitdaging. Toch is dit wel van belang, omdat bijvoorbeeld de blootstelling aan fijnstof, stikstofdioxide en ozon jaarlijks al leidt tot 12.000 vroegtijdige sterfgevallen in Nederland (Gezondheidsraad, 2018). In werkomgevingen zijn er behalve voor de genoemde stoffen ook nog andere vluchtig organische stoffen en chemicalen waarvan de blootstelling op de korte of lange termijn tot negatieve gezondheidseffecten kan leiden. Ook fysische blootstellingen kunnen negatieve gezondheidseffecten hebben, zoals geluid, UV-straling, elektromagnetische velden en trillingen.

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Smart industrial safety and worker health:

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Leveraging data protection law for protecting workers’ fundamental right to health and safety in the workplace

The American company Amazon has made headlines several times for monitoring its workers in warehouses across Europe and beyond.1 What is new is that a national data protection authority has recently issued a substantial fine of €32 million to the e-commerce giant for breaching several provisions of the General Data Protection Regulation (gdpr) with its surveillance practices. On 27 December 2023, the Commission nationale de l’informatique et des libertés (cnil)—the French Data Protection Authority—determined that Amazon France Logistique infringed on, among others, Articles 6(1)(f) (principle of lawfulness) and 5(1)(c) (data minimization) gdpr by processing some of workers’ data collected by handheld scanner in the distribution centers of Lauwin-Planque and Montélimar.2 Scanners enable employees to perform direct tasks such as picking and scanning items while continuously collecting data on quality of work, productivity, and periods of inactivity.3 According to the company, this data processing is necessary for various purposes, including quality and safety in warehouse management, employee coaching and performance evaluation, and work planning.4 The cnil’s decision centers on data protection law, but its implications reach far beyond into workers’ fundamental right to health and safety at work. As noted in legal literature and policy documents, digital surveillance practices can have a significant impact on workers’ mental health and overall well-being.5 This commentary examines the cnil’s decision through the lens of European occupational health and safety (EU ohs). Its scope is limited to how the French authority has interpreted the data protection principle of lawfulness taking into account the impact of some of Amazon’s monitoring practices on workers’ fundamental right to health and safety.

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Leveraging data protection law for protecting workers’ fundamental right to health and safety in the workplace

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Safety Helmet 2.0

The Saxion University of Applied Sciences has recently started the project “Safety at Work”. The objective of the project is to increase safety at the workplace by applying and combining state of the art artifacts from the three disciplines: 1) Ambient Intelligence 2) Industrial & Product Design and 3) Smart Functional Materials. One strong factor that influences safety is human behavior. In the areas of marketing- and neuropsychology there are many examples of influencing human behavior [1, 2]. Interviews [3] with project partners and literature [4–7], show that often industrial workers do not wear all the prescribed safety gear (safety helmets, safety goggles, etc.). An especially big problem for industrial environments is that many workers are not willing to wear helmets simply because they are not comfortable [4, 5], or they expect the dangers of not wearing one to be negligible. Acknowledging this problem, we decided to introduce factors of marketing- and neuropsychology to Industrial Design students. These students participated in a full day creative session in which they attended a master class about the concepts of marketing- and neuropsychology, participated in a brainstorm and developed concepts of products that influence safe behavior. This paper focuses on the process of the brainstorm and concept development, it also gives an overview on the final concepts that delivered.

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Exploiting data from safety investigations and processes to assess performance of safety management aspects

This paper presents an alternative way to use records from safety investigations as a means to support the evaluation of safety management (SM) aspects. Datasets from safety investigation reports and progress records of an aviation organization were analyzed with the scope of assessing safety management’s role, speed of safety communication, timeliness of safety investigation processes and realization of safety recommendations, and the extent of convergence among SM and investigation teams. The results suggested an interfering role of the safety department, severe delays in safety investigations, timely implementation of recommendations, quick dissemination of investigation reports to the end-users, and a low ratio of investigation team recommendations included in the final safety investigation reports. The results were attributed to non-scalable safety investigation procedures, ineffective resource management, lack of consistent bidirectional communication, lack of investigators’ awareness about the overall organizational context, and a weak commitment of other departments to the realization of safety recommendations. The set of metrics and the combination of quantitative and qualitative methods presented in this paper can support organizations to the transition towards a performance-based evaluation of safety management.

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Exploiting data from safety investigations and processes to assess performance of safety management aspects

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The balance between safety and productivity and its relationship with human factors and safety awareness and communication in aircraft manufacturing

Background: This paper presents the findings of a pilot research survey which assessed the degree of balance between safety and productivity, and its relationship with awareness and communication of human factors and safety rules in the aircraft manufacturing environment.Methods: The study was carried out at two Australian aircraft manufacturing facilities where a Likertscale questionnaire was administered to a representative sample. The research instrument included topics relevant to the safety and human factors training provided to the target workforce. The answers were processed in overall, and against demographic characteristics of the sample population.Results: The workers were sufficiently aware of how human factors and safety rules influence their performance and acknowledged that supervisors had adequately communicated such topics. Safety and productivity seemed equally balanced across the sample. A preference for the former over the latter wasassociated with a higher awareness about human factors and safety rules, but not linked with safety communication. The size of the facility and the length and type of employment were occasionally correlated with responses to some communication and human factors topics and the equilibrium between productivity and safety.Conclusion: Although human factors training had been provided and sufficient bidirectional communication was present across the sample, it seems that quality and complexity factors might have influencedthe effects of those safety related practices on the safety-productivity balance for specific parts of the population studied. Customization of safety training and communication to specific characteristics of employees may be necessary to achieve the desired outcomes.

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Pedagogic practices in healthcare placements

This dissertation presents the results of a research project on unraveling the dynamics of facilitating workplace learning through pedagogic practices in healthcare placements. Supervisors are challenged to foster safe learning opportunities and fully utilize the learning potential of placement through stimulating active participation for students while ensuring quality patient care. In healthcare placements, staff shortages and work pressure may lead to stress when facilitating workplace learning. Enhancing pedagogic practices in healthcare placements seems essential to support students in challenging experiences, such as emotional challenges. This dissertation proposes approaches for optimizing learning experiences for students by highlighting the value of day-to-day work activities and interactions in healthcare placements, and shedding light on agency in workplace learning through supervisor- and student-strategies.

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Pedagogic practices in healthcare placements

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Critical review of safety performance metrics

Various tools for safety performance measurement have been introduced in order to fulfil the need for safety monitoring in organisations, which is tightly related to their overall performance and achievement of their business goals. Such tools include accident rates, benchmarking, safety culture and climate assessments, cost-effectiveness studies, etc. The current work reviews the most representative methods for safety performance evaluation that have been suggested and applied by a variety of organisations, safety authorities and agencies. This paper discusses several viewpoints of the applicability, feasibility and appropriateness of such tools, based on the viewpoints of managers and safety experts involved in a relevant research that was conducted in a large aviation organisation. The extensive literature cited, the discussion topics, along with the conclusions and recommendations derived, might be considered by any organisation that seeks a realistic safety performance assessment and establishment of effective measurement tools.

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Critical review of safety performance metrics

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Workplace learning and organisational performance in the hospitality industry

Purpose – The hospitality industry creates a distinctive context in which learning takes place. The industry’s international perspective and large globalisation play an important role in learning, as well as the operational and structural features that give meaning to learning and development in the hospitality industry. This explorative research therefore studies the relation between workplace learning and organisational performance in the Dutch hospitality industry. Design/methodology/approach – The qualitative research is done through 15 in-depth interviews with general managers and HR managers of Dutch hotels with three or more stars and at least ten employees. Findings – It can be concluded that there is a relation between workplace learning and organisational performance in the hospitality industry, as the participants in this research and the literature both mention workplace learning enhances organisational performance. Originality/value – Little research has been done on learning and organisational performance specifically, in the (Western) hospitality industry. This research therefore focusses on HRD and studies the influence of workplace learning on organisational performance in the Dutch hospitality industry.

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Producten 493

Safety at Work

Smart industrial safety and worker health:

Leveraging data protection law for protecting workers’ fundamental right to health and safety in the workplace

Safety Helmet 2.0

Exploiting data from safety investigations and processes to assess performance of safety management aspects

The balance between safety and productivity and its relationship with human factors and safety awareness and communication in aircraft manufacturing

Pedagogic practices in healthcare placements

Critical review of safety performance metrics

Workplace learning and organisational performance in the hospitality industry

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Producten 493

Safety at Work

Smart industrial safety and worker health:

Leveraging data protection law for protecting workers’ fundamental right to health and safety in the workplace

Safety Helmet 2.0

Exploiting data from safety investigations and processes to assess performance of safety management aspects

The balance between safety and productivity and its relationship with human factors and safety awareness and communication in aircraft manufacturing

Pedagogic practices in healthcare placements

Critical review of safety performance metrics

Workplace learning and organisational performance in the hospitality industry