Presentations about digital inclusion in society with main topics on where do we come from, where are we now and where are we going?
Mobility hubs facilitate multimodal transport and have the potential to improve the accessibility and usability of new mobility services. However, in the context of increasing digitalisation, using mobility hubs requires digital literacy or even owning a smartphone. This constraint may result in the exclusion of current and potential users. Digital kiosks might prove to be a solution, as they can facilitate the use of the services found at mobility hubs. Nevertheless, knowledge of how digital kiosks may improve the experience of disadvantaged groups remains limited in the literature. As part of the SmartHubs project, a field test with a digital kiosk was conducted with 105 participants in Brussels (Belgium) and Rotterdam (The Netherlands) to investigate the intention to use it and its usability in the context of mobility hubs. This study adopted a mixed methods approach, combining participant observation and questionnaire surveys. Firstly, participants were asked to accomplish seven tasks with the digital kiosk while being observed by the researchers. Finally, assisted questionnaire surveys were conducted with the same participants, including close-ended, open-ended and socio-demographic questions. The results offer insights into the experience of the users of a digital kiosk in a mobility hub and the differences across specific social groups. These findings may be relevant for decision-makers and practitioners working in urban mobility on subjects such as mobility hubs and shared mobility, and for user interface developers concerned with the inclusivity of digital kiosks.
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Digital innovations in the field of immersive Augmented Reality (AR) can be a solution to offer adults who are mentally, physically or financially unable to attend sporting events such as premier league football a stadium and match experience. This allows them to continue to connect with their social networks. In the intended project, AR content will be further developed with the aim of evoking the stadium experience of home matches as much as possible. The extent to which AR enriches the experience is then tested in an experiment, in which the experience of a football match with and without AR enrichment is measured in a stadium setting and in a home setting. The experience is measured with physiological signals. In addition, a subjective experience measure is also being developed and benchmarked (the experience impact score). Societal issueInclusion and health: The joint experience of (top) sports competitions forms a platform for vulnerable adults, with a limited social capital, to build up and maintain the social networks that are so necessary for them. AR to fight against social isolation and loneliness.
The project aims to improve palliative care in China through the competence development of Chinese teachers, professionals, and students focusing on the horizontal priority of digital transformation.Palliative care (PC) has been recognised as a public health priority, and during recent years, has seen advances in several aspects. However, severe inequities in the access and availability of PC worldwide remain. Annually, approximately 56.8 million people need palliative care, where 25.7% of the care focuses on the last year of person’s life (Connor, 2020).China has set aims for reaching the health care standards of the developed countries by 2030 through the Healthy China Strategy 2030, where one of the improvement areas in health care includes palliative care, thus continuing the previous efforts.The project provides a constructive, holistic, and innovative set of actions aimed at resulting in lasting outcomes and continued development of palliative care education and services. Raising the awareness of all stakeholders on palliative care, including the public, is highly relevant and needed. Evidence based practice guidelines and education are urgently required for both general and specialised palliative care levels, to increase the competencies for health educators, professionals, and students. This is to improve the availability and quality of person-centered palliative care in China. Considering the aging population, increase in various chronic illnesses, the challenging care environment, and the moderate health care resources, competence development and the utilisation of digitalisation in palliative care are paramount in supporting the transition of experts into the palliative care practice environment.General objective of the project is to enhance the competences in palliative care in China through education and training to improve the quality of life for citizens. Project develops the competences of current and future health care professionals in China to transform the palliative care theory and practice to impact the target groups and the society in the long-term. As recognised by the European Association for Palliative Care (EAPC), palliative care competences need to be developed in collaboration. This includes shared willingness to learn from each other to improve the sought outcomes in palliative care (EAPC 2019). Since all individuals have a right to health care, project develops person-centered and culturally sensitive practices taking into consideration ethics and social norms. As concepts around palliative care can focus on physical, psychological, social, or spiritual related illnesses (WHO 2020), project develops innovative pedagogy focusing on evidence-based practice, communication, and competence development utilising digital methods and tools. Concepts of reflection, values and views are in the forefront to improve palliative care for the future. Important aspects in project development include health promotion, digital competences and digital health literacy skills of professionals, patients, and their caregivers. Project objective is tied to the principles of the European Commission’s (EU) Digital Decade that stresses the importance of placing people and their rights in the forefront of the digital transformation, while enhancing solidarity, inclusion, freedom of choice and participation. In addition, concepts of safety, security, empowerment, and the promotion of sustainable actions are valued. (European Commission: Digital targets for 2030).Through the existing collaboration, strategic focus areas of the partners, and the principles of the call, the PalcNet project consortium was formed by the following partners: JAMK University of Applied Sciences (JAMK ), Ramon Llull University (URL), Hanze University of Applied Sciences (HUAS), Beijing Union Medical College Hospital (PUMCH), Guangzhou Health Science College (GHSC), Beihua University (BHU), and Harbin Medical University (HMU). As project develops new knowledge, innovations and practice through capacity building, finalisation of the consortium considered partners development strategy regarding health care, (especially palliative care), ability to create long-term impact, including the focus on enhancing higher education according to the horizontal priority. In addition, partners’ expertise and geographical location was also considered important to facilitate long-term impact of the results.Primary target groups of the project include partner country’s (China) staff members, teachers, researchers, health care professionals and bachelor level students engaging in project implementation. Secondary target groups include those groups who will use the outputs and results and continue in further development in palliative care upon the lifetime of the project.
Inclusief User Experience (UX)-ontwerpen is het creëren van digitale diensten die toegankelijk zijn voor zoveel mogelijk mensen, ongeacht hun fysieke of mentale beperkingen, gezondheidsproblemen, leeftijd, achtergrond of gebruikscontext. Niet alleen is er de afgelopen jaren steeds meer aandacht voor digitale inclusie en toegankelijkheid, er komen ook nieuwe wetten die de digitale inclusie en toegankelijkheid verplicht stellen. Toch zijn digitale inclusie en toegankelijkheid vaak slechts een bijzaak in het ontwerpproces. Meestal wordt een digitale dienst in eerste instantie ontworpen en ontwikkeld voor een gemiddelde gebruiker en pas daarna uitgebreid met toegankelijkheidsfuncties voor andere gebruikersgroepen. Er zijn veel normen, richtlijnen en methoden voor toegankelijk en inclusief ontwerpen, maar vereisen vaak tijdrovend gebruikers- en contextonderzoek, specialistische kennis en veranderingen in de ontwerpprocesorganisatie. UX-ontwerpbureaus en UX-ontwerpopleidingen ontberen beproefde best-practices om een inclusief ontwerp van digitale diensten te kunnen garanderen. Daardoor kunnen ze te weinig inspelen op maatschappelijke behoeften en zijn ze niet voldoende voorbereid op de aanstaande wetgeving. Met het voorgestelde onderzoek willen we een beter begrip ontwikkelen van factoren die de ontwerpers en ontwerpprocessen belemmeren bij het creëren van toegankelijke en inclusieve UX-ontwerpen. Daarmee willen we ook de basis leggen voor verder praktisch onderzoek naar welke combinaties van tools, methoden en ontwerpbenaderingen het beste werken voor het bereiken van inclusieve ontwerpresultaten in alledaagse ontwerppraktijkomstandigheden. Het project is opgedeeld in drie fasen. Het eerste deel van het project is een verkennend onderzoek binnen UX-ontwerponderwijs. De tweede fase omvat onderzoek naar processen van betrokken UX-ontwerpbureaus en vergelijking van procesobstakels in ontwerponderwijs en professionele ontwerpprocessen. In de derde fase worden de resultaten van fase één en twee vertaald naar richtlijnen, tool- en methode-ideeën en gezamenlijke vervolgonderzoeksagenda. De resultaten worden uiteindelijk ook benut voor verbetering en actualisatie van de curricula van digitale (ontwerp)opleidingen, zoals Communication and Multimedia Design (CMD), teneinde meer inclusieve ontwerpers op te leiden.
