Social networks and news outlets entrust content curation to specialised algorithms from the broad family of recommender systems. Companies attempt to increase engagement by connecting users with ideas they are more likely to agree with. Eli Pariser, the author of the term filter bubble, suggested that it might come as a price of narrowing users' outlook. Although empirical studies on algorithmic recommendation showed no reduction in diversity, these algorithms are still a source of concern due to the increased societal polarisation of opinions. Diversity has been widely discussed in the literature, but little attention has been paid to the dynamics of user opinions when influenced by algorithmic curation and social network interaction.This paper describes our empirical research using an Agent-based modelling (ABM) approach to simulate users' emergent behaviour and track their opinions when getting news from news outlets and social networks. We address under which circumstances algorithmic filtering and social network dynamics affect users' innate opinions and which interventions can mitigate the effect.The simulation confirmed that an environment curated by a recommender system did not reduce diversity. The same outcome was observed in a simple social network with items shared among users. However, opinions were less susceptible to change: The difference between users' current and innate opinions was lower than in an environment with users randomly selecting items. Finally, we propose a modification to the collaborative filtering algorithm by selecting items in the boundary of users' latitude of acceptance, increasing the chances to challenge users' opinions.
Algorithmic curation is a helpful solution for the massive amount of content on the web. The term is used to describe how platforms automate the recommendation of content to users. News outlets, social networks and search engines widely use recommendation systems. Such automation has led to worries about selective exposure and its side effects. Echo chambers occur when we are over-exposed to the news we like or agree with, distorting our perception of reality (1). Filter bubbles arise where the information we dislike or disagree with is automatically filtered out – narrowing what we know (2). While the idea of Filter Bubbles makes logical sense, the magnitude of the "filter bubble effect", reducing diversity, has been questioned [3]. Most empirical studies indicate that algorithmic recommendations have not locked large audience segments into bubbles [4]. However, little attention has been paid to the interplay between technological, social, and cognitive filters. We proposed an Agent-based Modelling to simulate users' emergent behaviour and track their opinions when getting news from news outlets and social networks. The model aims to understand under which circumstances algorithmic filtering and social network dynamics affect users' innate opinions and which interventions can mitigate the effect. Agent-based models simulate the behaviour of multiple individual agents forming a larger society. The behaviour of the individual agents can be elementary, yet the population's behaviour can be much more than the sum of its parts. We have designed different scenarios to analyse the contributing factors to the emergence of filter bubbles. It includes different recommendation algorithms and social network dynamics. Cognitive filters are based on the Triple Filter Bubble model [5].References1.Richard Fletcher, 20202.Eli Pariser, 20123.Chitra & Musco, 20204. Möller et al., 20185. Daniel Geschke et al, 2018
Purpose: This study, a conceptual paper, analyses the growth of curation in tourism and hospitality and the curator role in selecting and framing products and experiences. It considers the growth of expert, algorithmic, social and co-creative curation modes and their effects. Design/methodology/approach: Narrative and integrative reviews of literature on curation and tourism and hospitality are used to develop a typology of curation and identify different curation modes. Findings: Curational techniques are increasingly used to organise experience supply and distribution in mainstream fields, including media, retailing and fashion. In tourism and hospitality, curated tourism, curated hospitality brands and food offerings and place curation by destination marketing organisations are growing. Curation is undertaken by experts, algorithms and social groups and involves many of destination-related actors, producing a trend towards “hybrid curation” of places. Research limitations/implications: Research is needed on different forms of curation, their differential effects and the power roles of different curational modes. Practical implications: Curation is a widespread intermediary function in tourism and hospitality, supporting better consumer choice. New curators influence experience supply and the distribution of consumer attention, shaping markets and co-creative activities. Increased curatorial activity should stimulate aesthetic and stylistic innovation and provide the basis for storytelling and narrative in tourism and hospitality. Originality/value: This is the first study of curational strategies in tourism and hospitality, providing a definition and typology of curation, and linking micro and macro levels of analysis. It suggests the growth of choice-based logic alongside service-dominant logic in tourism and hospitality.
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