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The Innovation Journey and the Skipper of the Raft

From the article: Innovation project leaders have the challenging role of guiding their team by managing four intertwined processes: developing content, meeting project constraints, stimulating creativity, and guiding group dynamics. This article investigates the role narratives play in leading an innovation project and how an innovation project leader uses stories in practice. We found a variety of stories that relate to all four processes. We argue that the roles of stories can be divided into three different aspects: the story, the storytelling, and the storymaking. Together, these aspects of stories can support managing the four intertwined processes to deliver innovation. Full text available with Wiley licence - http://onlinelibrary.wiley.com/doi/10.1002/pmj.21578/abstract

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Playful Cognitive Behavioral Therapy Apps: Design Concepts and Tactics for Engaging Young Patients

As smart solutions for healthcare (eHealth) are becoming increasingly widespread, apps and other digital devices may effectively complement various forms of psychotherapy. We point at children and adolescents in psychological therapy as a yet-underserved public for similar solutions. Moreover, a shared design sensibility between interaction designers, game designers, and therapists is still lacking. The Games 4 Therapy initiative was launched to address this problem space through practical design explorations. We illustrate its design research agenda, we call for more attention to children and adolescents as important recipients of digitally-mediated psychological therapies, and we offer actionable concepts and game design tactics for interaction designers and psychotherapists. Finally, we discuss our findings by "thinking through" a selection of conceptual design explorations, pointing at the characteristics and tactics we identified in our sketches.

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Verhalen van Waarde

In het onderzoek Verhalen van Waarde (2023-2024) werkten onderzoekers van HvA lectoraat Creative Media for Social Change, IPABO lectoraat Kansengelijkheid en betrokkenen van de organisatie Samen Leren in de Wijk samen om te onderzoeken hoe de waarde van het initiatief op inclusieve wijze opgehaald en verbeeld kon worden. Hiervoor werden collaboratieve en participatieve methoden ingezet, zoals meelooptrajecten, storytelling, storylistening, en storymaking om op meerstemmige wijze de waarde expliciet te maken.

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Cyber incident response decision making

In case of a major cyber incident, organizations usually rely on external providers of Cyber Incident Response (CIR) services. CIR consultants operate in a dynamic and constantly changing environment in which they must actively engage in information management and problem solving while adapting to complex circumstances. In this challenging environment CIR consultants need to make critical decisions about what to advise clients that are impacted by a major cyber incident. Despite its relevance, CIR decision making is an understudied topic. The objective of this preliminary investigation is therefore to understand what decision-making strategies experienced CIR consultants use during challenging incidents and to offer suggestions for training and decision-aiding. A general understanding of operational decision making under pressure, uncertainty, and high stakes was established by reviewing the body of knowledge known as Naturalistic Decision Making (NDM). The general conclusion of NDM research is that experts usually make adequate decisions based on (fast) recognition of the situation and applying the most obvious (default) response pattern that has worked in similar situations in the past. In exceptional situations, however, this way of recognition-primed decision-making results in suboptimal decisions as experts are likely to miss conflicting cues once the situation is quickly recognized under pressure. Understanding the default response pattern and the rare occasions in which this response pattern could be ineffective is therefore key for improving and aiding cyber incident response decision making. Therefore, we interviewed six experienced CIR consultants and used the critical decision method (CDM) to learn how they made decisions under challenging conditions. The main conclusion is that the default response pattern for CIR consultants during cyber breaches is to reduce uncertainty as much as possible by gathering and investigating data and thus delay decision making about eradication until the investigation is completed. According to the respondents, this strategy usually works well and provides the most assurance that the threat actor can be completely removed from the network. However, the majority of respondents could recall at least one case in which this strategy (in hindsight) resulted in unnecessary theft of data or damage. Interestingly, this finding is strikingly different from other operational decision-making domains such as the military, police and fire service in which there is a general tendency to act rapidly instead of searching for more information. The main advice is that training and decision aiding of (novice) cyber incident responders should be aimed at the following: (a) make cyber incident responders aware of how recognition-primed decision making works; (b) discuss the default response strategy that typically works well in several scenarios; (c) explain the exception and how the exception can be recognized; (d) provide alternative response strategies that work better in exceptional situations.

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Tinder of trouwen

handout van een labtalk waarin de onderzoeker enkele methoden beschrijft rond text mining, story mining: het herkennen van patronen in communicatie met klanten.

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"The Wallet story"

The Wallet story is een onderzoeksinstrument dat ontwikkeld is op basis van het "Busverhaal" van de Renfrew. Het instrument geeft inzicht in de narratatieve vaardigheden, de taalproductievaardigheden en de hoeveelheid normale niet-vloeiendheden binnen een naverteltaak.

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Every Picture Tells a Story

Het doel van het project Every Picture Tells a Story is om samen met het werkveld methoden, technieken en kennis te ontwikkelen voor het produceren van effectieve infographics. Dit is nodig omdat de vraag naar infographics in de markt snel toeneemt. Bedrijfsleven en overheden kiezen er steeds vaker voor om infographics te gebruiken om grote hoeveelheden of complexe informatie begrijpelijk te maken voor hun doelgroepen. Om aan de vraag van deze opdrachtgever te kunnen blijven voldoen hebben producenten van infographics (vaak ontwerpen communicatiebureaus) nieuwe kennis nodig op het gebied van het interdisciplinaire productieproces, communicatie- en mediatechnieken en ‘usability’.

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Towards a Culture of Regional Design

There has probably never been such an intense debate about the layout of the countryside as the one that is currently raging. There are serious concerns about the landscape, which is being rapidly transformed by urbanization and everything associated with this process, and not only in the Netherlands but also far beyond its borders. Everyone has something to say in this society-wide debate, from local to national governments, from environmental factions to the road-user's lobby, and from those who are professionally involved to concerned private parties. In many cases it is a battle between idealized images and economic models, between agricultural reality and urban park landscapes, between ecological concerns and mobility. This issue of OASE explores the potential significance of architectonic design for transformation processes on the regional scale. Besides considering the instruments that are available to the designer to fulfil this task, the authors also consider how the design can exercise a 'positive' influence on such processes. The various contributions shed light on the potential significance of territory in contemporary design practice and offer critical reflection on the topical discourse that has evolved over recent years.

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Every picture tells a story. Communicatie door gebruik van innovatieve datavisualisatie

Het doel van het project Every Picture Tells a Story is om samen met het werkveld methoden, technieken en kennis te ontwikkelen voor het produceren van effectieve infographics. Dit is nodig omdat de vraag naar infographics in de markt snel toeneemt. Bedrijfsleven en overheden kiezen er steeds vaker voor om infographics te gebruiken om grote hoeveelheden of complexe informatie begrijpelijk te maken voor hun doelgroepen. Om aan de vraag van deze opdrachtgever te kunnen blijven voldoen hebben producenten van infographics (vaak ontwerpen communicatiebureaus) nieuwe kennis nodig op het gebied van het interdisciplinaire productieproces, communicatie- en mediatechnieken en ‘usability’. Hogeschool Utrecht, Beroepsvereniging voor Nederlandse ontwerpers (BNO), Argumentenfabriek en In60seconds hebben zich voor dit project verenigd in een consortium. Daarnaast hebben zich bedrijven uit het werkveld aangesloten en een onderwijsinstelling, de Universiteit van Amsterdam. De partijen hebben elkaar gevonden in de wens samen nieuwe kennis en vaardigheden te ontwikkelen op het gebied van infographics. Zij streven ernaar toepasbare oplossingen in het werkveld te implementeren. Het consortium zal het onderzoek sturen en de resultaten ervan laten circuleren in onderwijs en praktijk.

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The Innovation Journey and the Skipper of the Raft